Patrick Lencioni in his best seller, Five Dysfunctions of
a Team, indicates that ‘lack of trust’ is the primary inhibitor in the
growth of teams. Many staffs have gone through trust seminars, trust exercises,
trust conversations, etc. Yet, as much press as the subject has received, it
continues to be the number one issue facing most ‘teams’.
What makes trust so seemingly inaccessible to so many
staffs, teams, families, churches, etc.? The concept of trust is quite simple;
it is what Lencioni states as “the willingness of one person to be completely
human with another.” That doesn’t sound that onerous does it? However, it is seldom that we experience trusting relationships on a
consistent basis.
Strangely enough, as much as books like Good to Great,
by Jim Collins, applaud the value of the ‘Level 5’ leader who demonstrates,
“personal humility” and “compelling modesty”, we continue to plow further down
the path towards arrogance and narcissism. While we could dive into the ‘why’
of that, instead, let’s consider a few guaranteed corrective measures, starting
with the most obvious first:
1.
Develop
Self-Awareness. One of the most needed things among leaders, especially
those in the ministry, is self-awareness. Acknowledging our weaknesses is job #1. Until we become
self-aware, we will continue to run into the same problems.
2.
Ask for
help. What could possibly be so hard about saying, “I know I am not great
at everything, I have areas to grow in, I could use your help”? Probably the healthiest thing that we can ever do is admitting our need of others.
3.
Be
personable. A key issue prohibiting trust within groups is a lack
of knowledge of others. Spend time with other people, have conversations, get
to know them on a personal level. Know and be known.
4.
Be open.
Open communication, without covering, is without question the most positive practice towards building trust we can ever implement. When we are not forthright with others, trust is chipped away.
5.
Go first.
If we are the leader in an organization, we must set the pace. If we want
trust, we must extend trust by practicing 1-4 above. If we don’t trust is breached and the cycle continues. Even if we are not the leader, we can still go
first. We can choose to be a pace setter in our organization and/or family by creating environments of trust, and in so doing we may very
well transform the atmosphere. Whichever the case, we have nothing to lose and
everything to gain.
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